Privacy Policy

1. INTRODUCTION & SCOPE

Welcome to PixelsCraft Agency (“Company”, “we”, “our”, or “us”). We are committed to safeguarding the privacy, confidentiality, and security of our clients, website visitors, and partners. This Privacy Policy outlines our standards, practices, and procedures regarding the collection, handling, storage, and protection of personal and technical data.

This policy applies to all interactions with our official website (https://pixelscraftagency.com), client management portals, communications channels, and creative or technical services provided by our agency. By accessing our website, inquiring about our services, or entering into an agreement with PixelsCraft Agency, you acknowledge that you have read, understood, and agreed to the terms described herein.

Contact

For privacy questions or requests, contact Pixels Craft Agency at pixelcraftagency987@gmail.com . We may update this policy when our practices or legal requirements change. Any revised policy will be published on this page.

Information We May Collect

When you contact us, we may receive information such as your name, email address, telephone number, business details and the contents of your enquiry. Basic technical information may also be collected when you use our website, such as browser type and pages visited.

3.1 Information You Actively Provide

• Contact Details: Full name, business or individual email address, phone number, physical mailing address, and geographic jurisdiction.
• Project & Creative Specifications: Design briefs, branding assets, technical prerequisites, proprietary domain information, content files, and project scope outlines.
• Billing & Invoicing Information: Company billing address, tax identification numbers, and payment details (handled exclusively via verified, PCI-compliant third-party gateways).
• Direct Communications: Records of all email correspondence, meeting notes, project revision feedback, and client support inquiries.

3.2 Information Collected Automatically

• Technical Identifiers: Internet Protocol (IP) address, browser family and version, operating system environment, screen resolution, and network type.
• Browsing & Interaction Metrics: Timestamped page views, referring URLs, exit pages, session duration, and UI engagement metrics.

How We Use Information

We use information to respond to enquiries, discuss projects, provide services, maintain our website and meet applicable legal obligations. Enquiries may concern our work as a digital marketing agency , including web development services , website design services , seo services , wordpress development , digital marketing services , social media marketing services , ecommerce website development , mobile app development and custom software development . We use enquiry details only as reasonably necessary to handle the request and related business communications.

• Contract Performance: Fulfilling design and development agreements, executing deliverables, establishing milestones, and providing technical maintenance.
• Legitimate Business Interests: Optimizing agency operations, enhancing site security, debugging web features, preventing fraud, and managing business records.
• Explicit Consent: Sending client satisfaction surveys, publishing authorized portfolio case studies, or processing specific cookie categories.
• Legal Obligation: Retaining financial invoices, meeting corporate tax regulations, and complying with lawful government requests.

5. INFORMATION SHARING & THIRD-PARTY DISCLOSURE

Strict Non-Disclosure Policy: PixelsCraft Agency enforces a strict policy against selling, renting, or trading client data. Personal information is only shared under the following conditions:

• Infrastructure & Cloud Providers: Encrypted hosting facilities, cloud backup services, and enterprise mail servers operating under strict Data Processing Agreements (DPAs).
• Certified Payment Processors: Encrypted, PCI-DSS compliant financial conduits for processing credit card or bank wire transactions.
• Legal Protections: When strictly required by court subpoenas, regulatory audits, or to enforce our copyright and contractual agreements.

6. COOKIES & LOCAL CLIENT-SIDE STORAGE

Our website utilizes lightweight, zero-bloat client-side technologies to deliver an optimal user experience:

• Essential Technical Storage: Enables navigation, page caching, and baseline security shielding.
• User Preference Storage: Stores UI state (e.g. ambient audio preferences, sound volume, or dark mode display settings via localStorage) without identifying you personally.
• Analytics Cookies: Anonymized engagement counters used solely to monitor page loading speeds and identify broken links.

You retain full authority to disable cookies through your browser settings. Doing so will not restrict your access to core website content.

Security and Your Choices

We take reasonable measures to protect information, but no method of online transmission or storage can be guaranteed completely secure. You may contact us to request access to, correction of or deletion of information you have provided, subject to applicable legal obligations.

• End-to-End SSL/TLS Encryption: All website traffic and form submissions are protected via modern 256-bit encryption protocols.
• Zero-Bloat Hardened Core: Our custom theme architecture eliminates vulnerable third-party dependencies, minimizing security attack surfaces.
• Role-Based Internal Access: Strict authentication and confidentiality agreements restrict client project access to assigned lead personnel only.

Sharing and Retention

We may share information with service providers who help us operate our business or deliver a requested project, where appropriate. We do not sell personal information. Information is retained only for as long as reasonably necessary for the purposes described in this policy, to manage business records or to comply with legal requirements.

9. YOUR GLOBAL PRIVACY RIGHTS (GDPR, CCPA & UK GDPR)

Regardless of your country of residence, PixelsCraft Agency extends comprehensive rights over your personal data:

• Right to Access & Inspection: Request a complete export of personal data currently associated with your account.
• Right to Rectification: Promptly correct inaccurate, outdated, or incomplete personal records.
• Right to Erasure (‘Right to be Forgotten’): Request the permanent deletion of personal records where legal retention is no longer mandated.
• Right to Restrict or Object: Limit or halt the processing of your personal data based on legitimate business interests.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format for transfer to another provider.

To exercise any of the above rights, please contact our Privacy Coordinator at info@pixelscraftagency.com. All verified requests are resolved within thirty (30) business days without administrative cost.

10. PROTECTION OF MINORS

Our services are exclusively tailored for business professionals and individuals aged 18 and older. We do not knowingly solicit or collect data from minors under the age of 16. If we discover inadvertent receipt of minor data, it is expunged immediately.

11. AMENDMENTS & REVISIONS

PixelsCraft Agency reserves the right to revise this Privacy Policy to reflect operational, legal, or technological improvements. Updated versions will be published immediately with a revised effective date. Continued use of our digital assets following revisions constitutes agreement to the updated policy.

12. CONTACT & INQUIRIES

For any inquiries, requests, or privacy consultations, please reach out to our team: