Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”, “Agreement”) constitute a legally binding agreement between you (whether personally or on behalf of an entity, “Client”, “you”, or “user”) and PixelsCraft Agency (“Company”, “we”, “us”, or “our”), concerning your access to and use of https://pixelscraftagency.com (the “Website”) as well as all creative, design, web development, digital marketing, and consultation services offered by our agency.

By accessing our website, booking a consultation, submitting a project brief, or retaining PixelsCraft Agency for any services, you confirm that you have read, understood, and agreed to be bound by all of these Terms of Service. If you do not agree with all of these terms, you are expressly prohibited from using our website and services.

Services and project scope

Services may include website design services , web development services , seo services , wordpress development , digital marketing services , social media marketing services , ecommerce website development , mobile app development and custom software development . The agreed proposal or written project brief will define the scope, deliverables, schedule and fees. Work outside that scope may require a separate quote.

• Custom Web Architecture: High-performance WordPress themes, bespoke Elementor engines, full-stack web applications, e-commerce stores, and headless architectures.
• UI/UX & Interactive Design: Luxury user interface design, user journey mapping, interactive prototypes, and conversion rate optimization.
• Branding & Digital Identity: Logo systems, 3D brand engines, typography guides, digital asset packages, and brand style playbooks.
• Technical Optimization & Maintenance: Speed optimization, core web vitals hardening, security configuration, and ongoing hosting management.

Each project is governed by an individualized Project Scope, Proposal, or Statement of Work (SOW) executed between the Client and PixelsCraft Agency. In the event of any conflict between these general Terms and an executed SOW, the terms of the specific SOW shall prevail.

3. Project Workflow, Revisions & Approvals

To ensure exceptional delivery, each project adheres to a structured, milestone-driven workflow:

• Discovery & Scoping: Comprehensive requirement gathering, technical specification alignment, and milestone establishment.
• Design & Prototyping: Delivery of initial creative concepts for client review.
• Development & Engineering: Building the functional architecture, responsive testing across all device viewports, and performance hardening.
• Client Review & Revisions: Standard contracts include up to two (2) rounds of revisions within the agreed scope unless specified otherwise in the SOW. Additional revision rounds or structural changes beyond the approved brief are billed at our standard hourly rates.
• Final Sign-Off & Deployment: Upon final client approval and receipt of the remaining balance, the project is deployed live or handed over in production-ready format.

Client responsibilities

The client must provide accurate information, required materials, approvals and access necessary for the project. The client is responsible for ensuring that supplied content and materials may lawfully be used. Delays in receiving materials or approvals may affect delivery dates.

• Timely Asset Delivery: Provide all necessary text copy, high-resolution imagery, brand assets, login credentials, and third-party API keys in a timely manner.
• Responsive Feedback: Review project milestones and provide consolidated, actionable feedback within five (5) business days of milestone submission. Delays in client feedback may adjust estimated delivery timelines accordingly.
• Content Legality & Rights: Guarantee that all materials, trademarks, copy, and media provided to PixelsCraft Agency are owned by the Client or licensed with appropriate permissions. The Client holds PixelsCraft Agency harmless from any copyright or infringement claims arising from client-supplied assets.

Fees and payment

Fees, payment milestones and due dates will be stated in the accepted proposal or invoice. The client is responsible for providing payment on time. Work may be paused if an invoice remains unpaid, and additional charges may apply where agreed in writing.

• Project Deposit: Unless otherwise agreed in writing, a non-refundable commencement deposit of 50% is required before project kickoff and scheduling.
• Milestone & Final Payments: The remaining balance is due upon project completion or against agreed milestone deliveries prior to final live launch, file handover, or DNS cutover.
• Late Payment Incurrence: Invoices past due by more than fourteen (14) calendar days may incur a 5% monthly late fee. PixelsCraft Agency reserves the right to pause active development or suspend staging server access until overdue accounts are settled.
• Taxes & Gateway Fees: Client is responsible for applicable local withholding taxes or transaction processing fees associated with international wire transfers or credit cards.

Revisions, delivery and ownership

The proposal will specify any included revisions. Additional changes may incur fees. Upon full payment, ownership of final work created specifically for the client transfers as stated in the proposal. Pre-existing tools, third-party materials and licenses remain subject to their respective terms.

• Client Deliverables Ownership: Upon receipt of full and final payment, all custom design deliverables, finalized graphic assets, and custom code engineered specifically for the Client transfer fully to the Client.
• Agency Tools & Pre-Existing IP: PixelsCraft Agency retains all rights, title, and interest in its proprietary development libraries, baseline frameworks, reusable scripts, algorithms, and design systems developed independently of the project. The Client receives a perpetual, non-exclusive, royalty-free license to use such embedded agency code within the delivered website.
• Portfolio & Promotional Rights: PixelsCraft Agency retains the right to display completed designs, interactive demos, case studies, and brand marks within our official portfolio, marketing presentations, and industry award submissions, unless an explicit Non-Disclosure Agreement (NDA) states otherwise.

7. Warranties, Service Guarantees & Disclaimers

PixelsCraft Agency represents that all services will be executed in a professional, workmanlike manner according to modern web industry standards:

• 30-Day Bug Fix Warranty: We provide a complimentary thirty (30) day post-launch bug warranty covering any technical defects or errors arising directly from our custom code.
• Third-Party Exclusions: Our warranty does not extend to defects, downtime, or security breaches caused by third-party hosting servers, domain registrars, automated WordPress core/plugin updates executed post-handover, or unauthorized modifications made by third-party developers.
• Disclaimer of Consequential Damages: To the maximum extent permitted by applicable law, PixelsCraft Agency provides its services “AS IS” without warranties of merchantability, fitness for a particular commercial purpose, or guarantee of specific search engine rankings or sales revenues.

Results and liability

Pixels Craft Agency will perform agreed work with reasonable professional care but does not guarantee specific rankings, traffic, sales or business results. To the extent permitted by applicable law, the agency is not liable for indirect or consequential losses arising from service use.

Our total aggregate liability for any and all claims arising under this Agreement, whether in contract, tort, or otherwise, shall strictly not exceed the total amount of fees actually paid by the Client to PixelsCraft Agency for the specific project or service in dispute during the preceding six (6) months.

9. Confidentiality & Non-Disclosure

Both parties agree to treat all non-public proprietary information, technical data, business strategies, pricing structures, and credentials shared during the collaboration as strictly confidential. Neither party shall disclose such confidential information to third parties without prior written consent, except where required by legal or regulatory subpoena.

10. Project Termination & Cancellation

Either party may terminate a project agreement upon written notice under the following provisions:

• Termination for Convenience: If the Client terminates a project before completion for reasons unrelated to agency breach, the initial deposit remains non-refundable, and the Client shall compensate PixelsCraft Agency on a pro-rata basis for all billable hours and milestones completed up to the termination date.
• Termination for Material Breach: Either party may terminate immediately if the other party materially breaches any term and fails to cure such breach within fourteen (14) business days of written notice.
• Handover upon Termination: Upon receipt of all accrued payments, PixelsCraft Agency will deliver all completed work files and assets to the Client in their current state of progress.

11. Governing Law & Dispute Resolution

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the competent courts located in Islamabad, Pakistan, and each party irrevocably submits to the exclusive jurisdiction of such courts.

Cancellation and contact

Either party may request cancellation in writing. The client remains responsible for fees for work completed and approved expenses incurred up to cancellation. These terms are governed by the laws of Pakistan. For questions, contact pixelcraftagency987@gmail.com .